Please read carefully the rules governing the use of the F9Games platform in Brazil. This document sets out your rights, obligations, and the conditions of use for our Sports Betting and casino services.
Before reading the full document, get to know the core principles that guide f9games' rules
The terms of the F9Games were written in plain, accessible language. No fine print or hidden clauses — you need to understand what you are agreeing to before creating your account and placing any bets on the platform.
The F9Games operates in compliance with Brazilian law, including the LGPD (Lei nº 13.709/2018) for personal data protection and the applicable regulations governing the betting and gambling industry in Brazil.
These terms include clear obligations from both parties regarding responsible gambling. The F9Games provides responsible gambling tools, and the platform is strictly restricted to users aged 18 and over, no exceptions.
All deposits, withdrawals, and bonuses at F9Games are processed exclusively in Brazilian reais (BRL). Accepted methods are Pix, boleto bancário, credit/debit card, PicPay, and Mercado Pago — no foreign payment methods accepted.
The KYC (Know Your Customer) process is required before your first withdrawal. This protects you against unauthorized access attempts and ensures the funds reach the right account — yours.
When these terms are updated, the F9Games will notify users via their registered email at least 10 days in advance. Continued use of the platform after the effective date constitutes acceptance of the updated terms.
Please read before continuing: by creating an account or continuing to use F9Games services, you confirm that you have read, understood, and agreed to all terms set out in this document. If you have any questions, contact us via live chat or at suporte@f9games.best before proceeding.
These Terms and Conditions ("Terms") constitute a binding agreement between you ("User") and F9Games ("Platform", "we"), which operates the website f9games.best and all associated services including Sports Betting, online casino, poker, slots, progressive jackpot, and crash games.
By accessing any part of the platform, creating an account, making a deposit, or placing any bet, you confirm that:
If you disagree with any provision of these Terms, you must immediately stop using the platform and must not create or maintain an active account at the F9Games.
Use of the F9Games is strictly restricted to individuals who cumulatively meet all of the following requirements:
Registration at F9Games requires full name, CPF, date of birth, a valid email address, and a Brazilian mobile number. All information provided must be accurate and current — false data will result in immediate account closure and forfeiture of any balance.
You are responsible for keeping your account login credentials confidential at F9Games. Your password must be strong, unique, and not shared with anyone. We recommend enabling two-factor authentication (2FA) where available.
The F9Games never asks for your password through any channel — not chat, not email, not phone. Any communication requesting your password should be treated as a fraud attempt and reported to our support team immediately.
To ensure transaction security and meet legal obligations, the F9Games may request identity verification documents before processing withdrawals or when irregular activity is suspected. Accepted documents include RG, CNH, passport, and a recent proof of address (issued within the last 3 months). The verification process is carried out digitally and securely.
Accounts with no activity (login, deposit, or bet) for 12 (twelve) consecutive months or more are considered inactive. The F9Games will notify the user by email before applying any measure related to inactive accounts, which may include a maintenance fee as described in the communication sent.
The F9Games accepts payments exclusively in Brazilian reais (BRL). Available deposit methods are:
The minimum deposit is R$ 20.00 per transaction. f9games does not charge fees on deposits, but bank or card issuer fees may apply and are outside the platform's control.
Please note: all deposits must be made from a bank account or card held in the name of the F9Games account holder. Third-party deposits are prohibited and may result in immediate account suspension and a full refund of the amounts involved.
Withdrawals on the F9Games are processed exclusively via Pix, to the Pix key registered under the account holder's name. Processing takes up to 5 (five) minutes under normal operating conditions. Withdrawals above a certain amount may be subject to additional security verification, which can extend the processing time.
To request a withdrawal, the user must:
The F9Games does not charge withdrawal fees. The minimum withdrawal amount is R$ 20.00. There is no defined maximum withdrawal limit, but large amounts may be subject to additional verification steps in accordance with anti-money laundering policies.
A bet is considered valid only after the on-screen confirmation is displayed with the ticket number generated by the F9Games. Bets with a "pending" status are not confirmed. The platform reserves the right to refuse or cancel bets in the event of a technical failure, odds published in error, or suspected manipulation.
The F9Games offers betting on football (Brasileirão Série A, Copa do Brasil, Copa Libertadores, European leagues, and national teams), MMA and UFC, volleyball (Superliga and international competitions), basketball NBB, e-sports (CS2, Valorant, League of Legends), and many other sports. Market availability varies by event.
Matches cancelled before kick-off result in a full refund of the amount wagered. Postponed matches remain active for up to 48 (forty-eight) hours — if not played within that window, bets are cancelled and stakes are returned. Matches interrupted after starting follow the specific policy for each sport, available in the help center.
Live bets are subject to rapid odds fluctuations and may be suspended at any point during the event. The F9Games is not liable for bets not completed due to connectivity issues on the user's end. A stable connection is recommended for live betting.
The casino games available on the F9Games — including slots, crash games (Spaceman, Aviator), live casino (roulette, blackjack, baccarat, game shows), and digital scratch cards — use random number generators (RNG) certified by independent auditing firms. The outcome of each round is entirely independent and random.
The RTP (Return to Player) value for each game is available in the game information section within the platform. RTP represents the expected average return over the long term and does not guarantee results in individual sessions.
The F9Games offers only games from internationally regulated and audited providers, such as Pragmatic Play, PG Soft, NetEnt, and Microgaming. No game can be manipulated by the platform or the player.
If a technical failure occurs during a slots round or Live Casino session, the result of the incomplete round is voided and the bet amount is returned to your balance. The F9Games keeps records of all rounds and can reconstruct the full history of any session for auditing purposes.
The bonuses offered by F9Games are subject to specific terms published on each promotion's page at the time of launch. The general conditions that apply to all bonuses are:
The weekly cashback from F9Games, when available, is calculated on net weekly losses and credited with no rollover requirement, as described in the applicable promotion terms. Visit the Promotions to check the current active offers.
The F9Games believes that betting should be a form of entertainment, never a source of financial or emotional hardship. That is why the platform offers the following responsible gambling tools, accessible to any user at any time:
If you think you may have a problem with compulsive gambling, please reach out to our support team for specialized guidance or call CVV (Centro de Valorização da Vida) at 188. For more information, visit our Responsible Gambling.
18+ years: the f9games platform is strictly prohibited for anyone under 18 years of age. Any user who provides false information about their age will have their account immediately closed and their balance frozen pending investigation.
The F9Games operates active monitoring systems to detect fraudulent behavior. The following practices are considered serious violations and will result in immediate account closure and forfeiture of balance:
The F9Games cooperates fully with competent authorities in financial fraud investigations and follows the guidelines set by COAF (Conselho de Controle de Atividades Financeiras) in monitoring suspicious transactions.
The processing of personal data by the F9Games is governed by the General Personal Data Protection Law (LGPD — Law No. 13.709/2018). We collect only the information necessary to provide our services and meet legal obligations.
You have the following rights regarding your data:
To exercise any of these rights, contact us at suporte@f9games.best. For full details on how your data is collected, stored, and used, please refer to our Privacy Policy.
F9Games handles your personal data in accordance with Lei nº 13.709/2018. Your information is used solely for service delivery, identity verification, and compliance with legal obligations. See our Full Privacy Policy.
The F9Games is not liable for financial losses resulting solely from betting decisions made by the user. The outcome of Sports Betting and casino games is inherently uncertain and may result in the loss of the amount wagered.
The platform maintains the highest standards of availability and security, but does not guarantee uninterrupted operation. In the event of scheduled maintenance or an unplanned outage, the F9Games commits to:
The total liability of the F9Games to any user, under any circumstance, is limited to the balance available in the user's account at the time the claim arises.
You can request the closure of your account via the F9Games at any time via live chat or email. Prior to closure, any available balance will be paid out via Pix after identity verification. Pending bets will be settled normally before the account is permanently closed.
The F9Games reserves the right to close or suspend any account that violates these Terms, without prior notice in cases of confirmed fraud. Where there is suspicion but no confirmation, the user will be notified and given time to respond before any definitive action is taken.
Following account closure due to a violation, balances obtained through fraudulent activity will be forfeited. Balances of legitimate origin will be returned to the user after review, minus any outstanding obligations.
The F9Games may update these Terms periodically to reflect changes in services, legal requirements, or improvements in transparency for users. When significant changes are made:
Continued use of the platform after the effective date of updated terms constitutes implicit acceptance of those changes. If you disagree with the updates, you may close your account before the effective date by following the process described in section 13.
These Terms are governed by and interpreted in accordance with the laws of the Federative Republic of Brazil. Any dispute arising from or related to the use of the F9Games shall be subject to the jurisdiction of the competent courts of Brazil.
Before taking any legal action, the user and the F9Games commit to seeking an amicable resolution through the official support channel, with up to 15 (fifteen) business days for the platform to respond after the formal complaint is received.
For formal complaints, the user may contact the F9Games at suporte@f9games.best, with the subject line "Formal Complaint", providing a detailed description of the situation, the amounts involved, and any supporting documents available.
Questions about these Terms? Reach our team via live chat (24/7) or at suporte@f9games.best. We respond within 4 business hours on weekdays.